Welcome to ServiceIQ Skills Online

Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry. We aim to have a world class New Zealand service industry through skilled and qualified people. The short courses we are offering online will give you a taste of some of the skills required in a range of jobs across our industry.

The service sectors we cover include the aviation; tourism; travel; museums; cafes, bars, restaurants; accommodation; food services; quick service restaurants; clubs; retail; and wholesale.

Benefits of online learning

You can learn when and where you like,
in your own time

You choose to study when you decide; it's flexible, ready when you are, at any time that suits you. Wherever you are, access to learning skills is at your fingertips, on mobile or laptop or PC.

Learn at your own speed, learn when you choose to – that's progress.

Click here to view our online courses

Works on all mobile devices

Such as Apple, Android & Windows

You can access the online courses on your smartphone, tablet, laptop, Mac or PC and across a variety of Operating Systems: Windows XP, Vista, 7 or 8, Mac OS X 10.5+, and on browsers such as Google Chrome, Mozilla Firefox 10+, and Microsoft Internet Explorer 8+.


Some of our online features

Videos, PDF downloads, quizzes and more

Wherever we can, we have included a variety of video clips to show you skills in action, starring real people in real careers in the New Zealand service industry. You can print out PDFs of what's on screen to keep on file, and when you have successfully completed a course, there's a certificate to mark your achievement.

Contact us...

We'd love to hear from you

Your feedback on our online learning portal is welcome. We will add more courses and features as we develop new online training programmes, and extend across more service industry careers and roles.

So let us know what you think and what you would like to see included.

Email us at: intel@ServiceIQ.org.nz

If you’re having site trouble please be in touch. ServiceIQ are open from 9am – 5pm from Monday to Friday. We will respond between these times.